Table of Contents
Cookie Policy
Last Updated: January 10, 2025 Effective Date: January 10, 2025 Version: 1.2.0
Executive Summary
This Cookie Policy explains how ClearView-WOW uses cookies and similar tracking technologies:
- What are cookies - Small text files stored on your device
- Why we use them - Essential functionality, security, analytics
- Your choices - Manage cookie preferences anytime
- Types we use - Essential, functional, analytics (no advertising)
1. What Are Cookies?
Cookies are small text files placed on your device when you visit websites. They help websites remember your preferences and enable certain features.
Types of cookies:
- Session cookies: Temporary, deleted when you close your browser
- Persistent cookies: Remain until expiry date or manual deletion
- First-party cookies: Set by ClearView-WOW
- Third-party cookies: Set by our service providers
2. Cookies We Use
2.1 Essential Cookies (Required)
These cookies are necessary for the platform to function. You cannot opt out of these.
| Cookie Name | Purpose | Duration |
|---|---|---|
clearview_session | Maintains your login session | Session |
csrf_token | Prevents cross-site request forgery attacks | Session |
auth_token | Secure authentication | 7 days |
user_preferences | Stores your language and display settings | 1 year |
Legal Basis: Necessary for contract performance (GDPR Art. 6(1)(b))
2.2 Functional Cookies (Optional)
These cookies enhance functionality and personalization.
| Cookie Name | Purpose | Duration |
|---|---|---|
theme_preference | Remembers dark/light mode choice | 1 year |
dashboard_layout | Saves your dashboard configuration | 6 months |
timezone | Displays times in your local timezone | 1 year |
help_hints_dismissed | Tracks which help tips you've seen | 6 months |
Legal Basis: Consent (GDPR Art. 6(1)(a))
2.3 Analytics Cookies (Optional)
These cookies help us understand how you use the platform to improve it.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
_ph_* | PostHog analytics tracking | 1 year | PostHog |
sentry_session | Error tracking and performance monitoring | Session | Sentry |
What we track:
- Pages visited
- Features used
- Time spent on pages
- Errors encountered
- Performance metrics
What we DON'T track:
- ❌ No cross-site tracking
- ❌ No advertising profiles
- ❌ No personally identifiable information (PII) in analytics
Legal Basis: Consent (GDPR Art. 6(1)(a))
2.4 Security Cookies (Required)
These cookies protect your account and data.
| Cookie Name | Purpose | Duration |
|---|---|---|
device_fingerprint | Detects suspicious login attempts | 30 days |
mfa_verified | Remembers trusted devices for 2FA | 30 days |
rate_limit | Prevents brute force attacks | 1 hour |
Legal Basis: Legitimate interests - security (GDPR Art. 6(1)(f))
3. Third-Party Cookies
We use carefully selected third-party services that may set cookies:
3.1 Authentication Services
- Auth0 / Okta: Secure login and identity management
- Cookies: Session management, security
3.2 Cloud Infrastructure
- AWS / Google Cloud: Platform hosting
- Cookies: Load balancing, DDoS protection
3.3 Analytics Services
- PostHog: Privacy-focused product analytics
- Sentry: Error tracking and monitoring
All third parties are bound by data processing agreements and must comply with GDPR.
4. Managing Cookie Preferences
4.1 In-Platform Controls
You can manage cookies directly in the platform:
- Go to Settings > Privacy > Cookie Preferences
- Toggle cookie categories on/off
- Click Save Preferences
Changes take effect immediately.
4.2 Browser Controls
You can also manage cookies through your browser:
Chrome: Settings > Privacy and Security > Cookies and site data
Firefox: Preferences > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website Data
Edge: Settings > Cookies and site permissions > Manage and delete cookies
Note: Blocking essential cookies will prevent you from using the platform.
4.3 Do Not Track (DNT)
We respect Do Not Track browser signals and will not use optional cookies if DNT is enabled.
5. Cookie Consent
5.1 First-Time Visitors
When you first visit ClearView-WOW, you'll see a cookie consent banner:
- Accept All: Enables all cookies
- Essential Only: Only required cookies
- Customize: Choose specific cookie categories
5.2 Withdrawing Consent
You can withdraw consent anytime:
- Change preferences in Settings > Privacy
- Clear cookies via browser settings
- All non-essential cookies will be deleted
6. Other Tracking Technologies
6.1 Local Storage
We use browser local storage to:
- Cache data for offline functionality
- Store large configuration objects
- Improve performance
Management: Clear via browser developer tools or Settings > Privacy > Clear Cache
6.2 Session Storage
Used for temporary data during your session:
- Form data (prevent data loss)
- Navigation state
- Temporary filters
Management: Automatically cleared when you close the browser
6.3 Web Beacons
We do NOT use web beacons, tracking pixels, or invisible images for tracking purposes.
7. Mobile App Tracking
If you use our mobile app, we use:
- Device Identifiers: For authentication and security
- App Analytics: In-app usage tracking (opt-out available)
- Crash Reporting: To fix bugs and improve stability
Mobile tracking can be managed in the app settings.
8. Updates to This Policy
We may update this Cookie Policy to reflect:
- New features or technologies
- Changes in cookie usage
- Legal or regulatory requirements
How we notify you:
- Email for material changes
- In-app notification
- Updated date at the top of this policy
9. Contact Us
Cookie Policy Questions:
- Email: privacy@clearview-mgp.com
- DPO: dpo@clearview-mgp.com
General Support:
- Email: support@clearview-mgp.com
- Live Chat: Available in platform
Cookie Settings
[Manage Cookie Preferences Button - Implemented in the actual page]
Related Documents
- Privacy Policy - Our full privacy practices
- Terms of Service - Platform usage terms
Technical Glossary
Cookie: Small text file stored by your browser to remember information.
Session Cookie: Temporary cookie deleted when you close your browser.
Persistent Cookie: Cookie that remains on your device until expiry or deletion.
First-Party Cookie: Set by the website you're visiting (clearview-mgp.com).
Third-Party Cookie: Set by a different domain (e.g., analytics.example.com).
Local Storage: Browser storage mechanism for larger amounts of data.
Do Not Track (DNT): Browser setting that requests websites not to track you.